Please return your purchase in its original packaging with all the parts and freebies with your original receipt for a refund. Please make sure that the product(s) are properly packed when you are returning it.
Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, Superfie shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.
- The entire amount paid by you for the product through any of the payment modes except for loyalty cash will be first credited to your Superfie Cash Refund Account. Please note that the shipping charges and COD charges are non-refundable.
- Once the refund amount is in your Superfie Cash Refund Account, you can use the credit to order a replacement or buy a new product or even have it credited back to you.
- In order to get the cash refund back to your bank account, please submit your neft details.
- If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice. Bank details will be taken during refund process. Please ensure that the details that you enter is correct. Superfie will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient.
- Shipping charges and COD charges will not be refunded back if the pick-up has been arranged by us. In case of self return, we will reimburse the return shipping charges upto 10% of the product price or Rs.100, whichever is lower. For doing so, please upload the scanned copy of the receipt on Manage Returns section.
- If the payment was done using Guaranteed Savings Offer or Gift Certificate then the amount will be refunded to the Superfie Cash Refund Account. If you need it to be credited back to your bank account then please follow the steps mentioned above in point(3).
- If an order has been purchased using EMI then we will refund back the amount to the bank account of your choice. Bank details will be taken during refund process. . For any queries regarding foreclosure/ pre-closure of your EMI transaction or on amounts charged on your credit card, please contact your bank.
- In cases where the pick up is refused or product is not returned and the money has been refunded to you already, Superfie holds the right to deduct the concerned amount from Superfie Cash Refund and loyalty cash account depending on the mode of the payment of the product.
- For payments made through any of the wallet gateways like Paytm, MobiKwik etc., the amount will be refunded to the original mode of payment